Returns and Exchanges
Our Return Policy
We hope you are completely satisfied with your new izone® Smart Bed purchase, but if you decide to exchange or return the bed during the 100 Night Sleep Trial period call a Sleep Specialist at 1-800-289-2693. You may exchange your mattress one time within the 100 Night Sleep Trial period. Exchanges between sizes and models (i.e. from Queen to King or from one style to another) will be processed as whole bed exchanges. You will be responsible for any difference in price. Comfort returns must fulfill all Sleep Trial terms. CLICK HERE to view our terms.
All merchandise being returned must be in good condition and be given a "Return Authorization" (RA) number from Customer Service, which will expire 30 days from date of issue. izone® will arrange for return shipping. The RA must be included with all products returned in order to track your return and promptly process your credit. All refunds will be issued to the original method of payment within approximately 30 business days after all products have been received and inspected at Boyd. Your refund of a product that has met the Sleep Trial terms includes the original cost of the mattress. Products will NOT be issued a full refund if any of the following applies 1) mattress found to be damaged beyond normal use expectations 2) mattress is soiled 3) mattress is returned prior to a complete 30 night trial period 4) mattress is returned without acceptance of one comfort enhancement
All returns ship to the following address:
izone Smart Med
2440 Adie Road
Maryland Heights, MO 63043
An izone® Sleep Specialist will provide valuable tips on how to efficiently pack the components with shipping material supplied by izone®. Returns that fulfill the Sleep Trial terms are refunded the original mattress price, less $99 for shipping costs of returned components. Returns that do not fulfill the Sleep Trial terms incur a cost of $199, which is deducted from your refund. Returns of damaged or defective products or components is at no cost to you.